Thank you for posting on the Intel® communities. Intel Home. If you are experiencing WiFi issues, we recommend downloading and installing the latest wirelss LAN driver from the Acer Drivers and Manuals page. I could not resync. Were you able to have your wireless connection in a normal/expected performance before? Upon checking the wireless card model provided it seems this is not an Intel wireless card, this could have Intel technology but this model provided says Ubit AX WiFi 6 Dual Band and our Intel card looks different Intel® Wi-Fi 6 AX200 . 5. Do you work for Intel? Also, updated the system BIOS to the latest version. Do I Have a DCH Compliant Intel® PROSet/Wireless Software? If all these steps were tested, it most likely could be a hardware issue, for further help with the hardware problems, I will highly recommend you check with your Original Equipment Manufacturer (OEM) or maybe your reseller for warranty options. for a basic account. 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Frequently Asked Questions about Bluetooth® Technology, Frequently Asked Questions about Intel® Wireless Technology, Learn about Multiple-Input Multiple-Output, Which connector is used to connect the of Intel® wireless card to Wi-Fi antenna, Understanding IEEE* 802.11 Authentication and Association, Frequently Asked Questions for Enterprise and IT Administrators, Bluetooth® Advanced Audio Distribution Profile (A2DP) Profile Support for Windows® 10, Complete List of Topics for Bluetooth® Technology, FIPS 140-2 Support for Intel® Wireless Adapters, Regulatory Information Regarding Wireless Hardware Installation or Upgrade, Learn about Intel® PROSet/Wireless Software, Where to Find Material Declaration Data Sheet (MDDS) for Intel® Products, RoHS Compliance with Phthalate Restrictions for All Intel® Products, Where to Find Intel® Ethernet Controller X550 Series NVM Change Log, Green Product Label for China RoHS Conformity Assessment. Since you mentioned it worked before and the only changes made were Windows* updates, you tried rolling back to a version that worked before. This download record installs the Windows® 10 WiFi package drivers 22.10.0 for the AX210/AX200/9000/8000 series Intel® Wireless Adapters. Intel’s products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. In device manager next to the Intel(R) WiFi 6 AX201 160Mhz it shows an orange warning triangle. Earlier releases were more stable but had other nasty defects such as unable to see WPA3 SSIDs etc. It may come back for an hour but doesn't stay. Thank you. Windows Software and Driver Installation Guide for Intel® Wireless Adapters, Installation Process for Intel® PROSet/Wireless Software, Silent Installation of Intel® Wi-Fi Driver 21.50.X or later for Windows* 10, Determine Which File to Download for Your Intel® Wireless Adapter, Create and Import Wireless Profiles in Windows*, Pair or Add New Bluetooth® Wireless Technology on Windows® 10 Creators Update, Installation for Intel® Wireless Bluetooth® Software, Configure Channel Bonding on Intel® Wireless Adapters, New Setup Information File (INF) support for Intel® Wireless Drivers (Driver Package Version 21.90.X or Newer), Uninstalling the Wi-Fi/Bluetooth® Driver for Your Intel® Wireless Adapter, Uninstall Intel® PROSet/Wireless Software, How to Turn Wi-Fi On and Off in Windows* Operating Systems, Update Your Wi-Fi Adapter Driver and Intel® PROSet/Wireless Software, Download Software and Drivers for Intel® Wireless Bluetooth®, IT Administrator Links for Intel® Wireless Bluetooth® Software, Download Intel® PROSet/Wireless Software and Wi-Fi Drivers, IT Administrator Links for Intel® PROSet/Wireless Software, Recommended Settings for 802.11ax Connectivity, Finding the Wi-Fi Driver Only Package for Intel® Wireless Adapter, How To Delete Wi-Fi Network Profiles in Windows, Wireless Device Interference May Impact 802.11n, Improve Your 802.11n Wireless Performance, Wi-Fi Client Adapter Connection and Roaming Behavior, Advanced Intel® Wireless Adapter Settings, How to Compare Intel® Ethernet Adapters Using Product Specifications Page (ARK), Regulatory Documents for Intel® Wireless Products, Frequently Asked Questions about Intel® Wireless Adapters, Bluetooth® Pairing Vulnerability (INTEL-SA-00128), End of Cisco Compatible eXtensions (CCX) Support for Intel Wireless Adapters. I installed the latest intel drivers (21.90.3.2) but I'm still having the same issue. Windows* may have an inbox Wi-Fi driver that came preinstalled on your system. The mouse blinked like the when the computer is off. Were you able to have your wireless connection in a normal/expected performance before? THIS IS THE ORIGINAL THAT CAME PRE-INSTALLED AND I HAVE NOT MADE ANY CHANGES OR INSTALLED ANYTHING NEW. Install Intel R Wi-Fi 6 AX201 160MHz driver for Windows 8.1 x86, or download DriverPack Solution software for automatic driver installation and update. None of those troubleshooting recommendations have resolved my problem. Forgot your Intel If yes, please provide a screenshot. It doesn't come up in the Network & Internet Settings. In answer to your questions:e SSU report. Hello, I have a new computer (only 6 months old) and my wireless connection isn't working. So this it's actually a common problem. These types of driver can't be uninstalled ... Intel® Wi-Fi 6 AX201 (Gig+) Intel® Wi-Fi 6E (Gig+) Series. Have had some HP Spectre x360 EliteBooks and Microsoft Surface Laptop 3 with problems with Intel WiFi 6 AX200 / AX201 160 MHz wireless nic drivers. Based on that, it will be better to check warranty repair/replacement options with the manufacturer in case this is a hardware issue. The latest wireless drivers are likely the problem, and are a complete disaster. Are you having issues with Wi-Fi, Bluetooth, or both? By signing in, you agree to our Terms of Service. I HAVE NOT MADE ANY CONFIGURATION CHANGES OR HARDWARE OR SOFTWARE CHANGES. S. Thank you for the information, we are still missing some important details, please provide the following: Were you able to check the previous post and get the information requested? 3. Story: after about 6 months of normal operation the Wifi completely stopped working. SAME AS ABOVE - ITS NOT WORKING PER THE MESSAGE RECEIVED. If yes, please provide a screenshot. Not only is it annoying to keep doing that, it also opens up my computer to significant security vulnerabilities. Ubit AX WiFi 6 Dual Band 2974 Automatically detect and update drivers and software. Same problem this time with a HP spectre x360. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A recall will just mean you get new hardware when I think the underlying problem is the software/drivers. Driver is 21.70.0.6 from 07/01/2020 If I enable this device, I get a code 10 from it every 30 … What are the symptoms of the issue? Don’t have an Intel account? Intel® Wireless Adapter Supporting 802.11ac Isn't Showing Wi-Fi 6 (802.11ax) Capable Wireless Routers and Access Points When Displaying Available Networks, Support for Fast BSS Transition Roaming on Windows® 10 with Intel® Wireless Adapters, Supported Windows Operating Systems for Intel® Wireless Products, Support for Wi-Fi Protected Access 3 (WPA3) on Intel® Wireless Adapters, Support for Opportunistic Wireless Encryption (OWE) on Intel® Wireless Adapters. Recently, in my blog post Caution with Surface Pro 7 Wi-Fi driver, I pointed out that Microsoft uses a specially modified driver for the Intel AX201 WLAN adapter. Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. It doesn't come up in the Network & Internet Settings. The Wi-Fi drive gives me this error: "This device cannot start. Im a Control & Automation Engineer and i work a lot with Networking and PLC's, and this issue with the "Intel(R) Wi-Fi AX201 160MHz" not been able to connect it's the only problem i have not been able to solve haha! Sign in here. Power Management Settings for Intel® Wireless Adapters. Once I double click on it under device status, it says: This device cannot start. The attempt to quickly install an Intel driver might go wrong. Driver version varies depending on the wireless adapter installed. Sign In. Linux* Support for Intel® Wireless Adapters, IPv6 Support for Intel® Ethernet and Wireless Adapters, Identify Your Intel® Wireless Adapter and Wi-Fi Driver Version, Determine If My Computer Is Running Windows 32-bit* or 64-bit* OS. My most recent incident occurred about one week ago. I tried them again, but nothing worked. Are you having issues with Wi-Fi, Bluetooth, or both? Sometimes the wireless adapter is not starting after a system sleep and awake. This download record installs the Windows® 10 WiFi package drivers 22.10.0 for the AX210/AX200/9000/8000 series Intel® Wireless Adapters. Intel® Wireless and Bluetooth® Adapters, Software, and Drivers Supported for Windows® 10, Intel® Wi-Fi Protected Access II (WPA2) Protocol Vulnerability (INTEL-SA-00101), Find or Request Export Classifications for Intel® Wireless Adapter. But without good drivers it doesn't matter how good the hardware is. In order to better assist you, please provide the following information: 1. username I cannot connect to my wifi. It looks like the Acer driver is actually a little newer than the drive on Intel's site so they are likely actively working on it. // Your costs and results may vary. // Performance varies by use, configuration and other factors. 4. The idea of rolling back to previous versions is just to make sure that maybe some Windows* updates could have caused the problem, but I understand that this process can be tedious. Sign up here Which is a real shame because it seems that the hardware is very good and the wireless feature set is right at the top. If yes, did you make any hardware/software changes before it started to happen? Is this the original adapter that came pre-installed in your system or di you change/install a new adapter recently? Driver: Windows 10, 32-bit* Windows 10, 64-bit* 22.10.0 Latest: 12/1/2020: Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters. I have tried uninstalling, reinstalling the driver; updated to the latest driver version (20.90.3.2) , and read through numerous threads that discuss similar issues. I have the same PC and same Wireless Card and i have tried everything under the sun to have this working back. password? Driver Depending on the Wi-Fi driver version used, Intel® Wireless Adapters supporting 802.11ac may not show Wi-Fi 6 (802.11ax) networks in their scan lists, and as a result, might not be able to connect to Wi-Fi 6 (802.11ax) capable wireless routers and access points, even at 802.11ac speeds. My Wi-Fi adapter stops working unexpectedly and it does not get fixed until I shutdown then start the PC (doing a "restart" does not work, and sometimes even shutdown/start does not help). Do you see any error message on the Device Manager? Do you see any error message on the Device Manager? Adapter stopped working after windows update. Why Intel don't do a recall and replace the wifi cards? Laptop: Dell ... Downloaded the latest drivers from Intel for wireless and bluetooth and installed them. Toggle Navigation. Driver version varies depending on the wireless adapter installed. What Are the Intel® Integrated Connectivity (CNVi) and Companion RF (CRF) Module? Driver: Windows 10, 64-bit* 22.10.0 Latest: 12/1/2020: Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters. Were you able to have your wireless connection in a normal/expected performance before? To save your scan, click on "Next", then "Save". No need to do this, just download and install the October (or earlier) version of the driver from the Intel website (driver version 20.0.0)  and all is back to working. What would help everyone a lot is if Intel Support were to publish a list of known caveats with these cards and estimated timelines on when we may see updates/fixes/new drivers. THE ONLY THING THAT I HAVE DONE IS THE MICROSOFT WINDOWS UPDATES. I have a 2 month old HP Omen 17-cb0xxx running windows 10 64 1903 The wifi adaptor no longer appears as available. What are the symptoms of the issue? I HAVE NOT TRIED BLUETOOTH YET BECAUSE I HAVEN’T BEEN ABLE TO GET THE WIFI TO WORK. YES, IT SAYS “The Intel(R) Wi-Fi 6 AX201 160MHz adapter is experiencing driver- or hardware-related problems." That thread also has several solutions for slow wifi problems that have worked for other users. But the problem is not resolved fully. // See our complete legal Notices and Disclaimers. We appreciate all feedback, but cannot reply or give product support. Thank you for your help. ... Update Your Wi-Fi Adapter Driver and Intel® PROSet/Wireless Software ... Why Hosted and Ad-Hoc Networks Are Not Working on Windows® 10 Is this the original adapter that came pre-installed in your system or di you change/install a new adapter recently? Yes, I did try those procedures. Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter? drivers provided by your system manufacturer. I don't know which technology is used by the S8 but I'd guess 11ac from looking at specs. See Intel’s Global Human Rights Principles. Intel® Dual Band Wireless-AC 3165. Sorry, there are no results matching your filter criteria. I will work with DELL re: warranty options. Depending on the Wi-Fi driver version used, Intel® Wireless Adapters supporting 802.11ac may not show Wi-Fi 6 (802.11ax) networks in their scan lists, and as a result, might not be able to connect to Wi-Fi 6 (802.11ax) capable wireless routers and access points, even at 802.11ac speeds. This download record installs the Windows® 10 WiFi package drivers 22.10.0 for the AX210/AX200/9000/8000 series Intel® Wireless Adapters. Quick Checks to Improve or Fix Wi-Fi Connection Issues, Why Hosted and Ad-Hoc Networks Are Not Working on Windows® 10, Troubleshooting Tips for Intel® Wireless Technology, Code 10 Error in Device Manager for Bluetooth or Wireless (Wi-Fi) Devices, Power Save Polling (PSP) Causes Connection Issues with Access Points, Data Rate Won't Exceed 54 Mbps When WEP or TKIP Encryption is Configured, What to Do If You're Unable to Connect at 300 Mbps with Your 802.11n Device, Wireless Radio Cannot be Enabled from Software Due to the Hardware Switch, Using Windows® 10 Mobile Hotspot on 5 GHz Band. By default, Intel® SSU will take you to the "Summary View". My Intel(R) Wi-Fi 6 AX201 160MHz network adapter is not working properly on my Dell Inspiron 13 2-in-1. Since then I have been trying to get the WiFi to work with no luck. Please let me know if you need more assistance. Discussion Acer Aspire 5 - Network Adapter Intel Wi-Fi 6 AX201 160Mhz will not start Author Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 … Can I Purchase Wireless Adapters from Intel? Hello, I have a new computer (only 6 months old) and my wireless connection isn't working. I DID HAVE A NORMAL CONNECTION INTERMITTENTLY BUT IT HAS NOT BEEN WORKING CONSISTENTLY SINCE THE LAST WINDOWS UPDATES. When I use the "troubleshoot" feature, windows network diagnostics gives me the following:  "The Intel(R) Wi-Fi 6 AX201 160MHz adapter is experiencing driver- or hardware-related problems." HP hardware scan utility reports an IRQ fault and asks for the laptop to be senty in for repair. Use the paperclip icon to attach the report to the thread. 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Problem this time with a HP spectre x360 let me know if you an... Has been on and off again since JAN 2020 hours to no avail reply or give product support appreciate feedback!